REFUNDS & CANCELLATION POLICY

Refund & Cancellation Policy

Last Updated: 10-12-2025

This Refund & Cancellation Policy (“Policy”) governs the cancellation, refund, and payment-related terms applicable to services purchased on squadxpro.com (the “Platform”). This Policy should be read in conjunction with the Terms & Conditions and Privacy Policy.

1. Nature of Services

SquadXpro provides digital, subscription-based and event-based software services for managing sports player auctions and related activities. All services are delivered electronically and are considered intangible and non-physical digital services.

2. Cancellation Policy

  • Users may request cancellation of a paid service within 24 hours of placing the order only if the service has not been activated, accessed, or used.
  • Once an auction is created, a subscription is activated, access credentials are issued, or the service is partially or fully used, cancellation requests will not be entertained.
  • No cancellations are allowed for services that are time-bound, event-based, or already in progress.

3. Refund Policy

Refunds are not guaranteed and are issued strictly at the discretion of SquadXpro, subject to the conditions below:

Refunds will NOT be provided in the following cases:

Change of mind or no longer requiring the service.
Failure to conduct an auction due to user-side issues (internet, device, configuration, or misuse).
Poor outcomes, bidding results, or dissatisfaction with user decisions.
Platform downtime, maintenance windows, or force majeure events.
Partial usage of services or subscriptions.

Refunds may be considered only if:

  • Payment was deducted but the service was not activated within the stipulated activation window.
  • There was a verified duplicate or excess payment.
  • A technical issue solely attributable to SquadXpro permanently prevented access to the purchased service.
All refund requests must be submitted in writing to our support channel within 3 days of the transaction date, along with valid proof of payment.

All services on SquadXpro are subject to manual activation by our team.

  • Activation may take up to 36 hours to 4 business days from the time of successful payment, depending on service type, verification requirements, and workload.
  • Users acknowledge and agree that a delay within this activation window does not qualify as non-activation and shall not be grounds for cancellation or refund.

4. No Refund for Data Loss or Event Disruptions

  • System outages or software bugs
  • Third-party service failures (payment gateways, hosting providers, internet services)
  • User error or misconfiguration
No refunds shall be issued for such losses.

5. Refund Processing Timeline

  • If a refund is approved, it will be processed within 7–10 business days
  • Refunds will be credited to the original payment method used
  • Processing timelines may vary based on the payment gateway or issuing bank

6. Chargebacks & Disputes

Users are encouraged to contact SquadXpro support before initiating chargebacks or payment disputes. Unwarranted chargebacks may result in:

  • Suspension or termination of user accounts
  • Restriction on future use of the Platform

7. Modifications to Policy

SquadXpro reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Continued use of the Platform constitutes acceptance of the revised Policy.

8. Contact Information

This website is managed by ABBAS YOUNUS HUSSAIN BAROODWALA For refund or cancellation-related queries, please contact us through the official support channels mentioned on the Platform.